Part-time job.

Key responsibilities: • Working with the CEO to coordinate and supervise daily operations; • Undertake staffing responsibilities (hiring, training, evaluating etc.); • Assist in budgeting and monitoring expenses; • Maintain scheduling of events and represent the company when needed; • Create reports and submit them to the director or other executives;

Key responsibilities: • Monitoring trends in reservations, customer concerns, etc; • Evaluating the performance of front office staff; • Overseeing staff levels and schedules; • Communicating with management regarding employee and customer service issues; • Develops high quality relationships with guests throughout their stay; • Supervises the management of debtors, group and individual guest invoicing and cash operations; • Prepare monthly and daily revenue reports; • Have a good knowledge of all systems and standard operating procedures of front office;

Key responsibilities: Welcoming customers (in person, by telephone, email) during their stay. Informing them about how the residence works and tourist activities in the neighborhood. Answering customers` questions and dealing with their guests and/or passing them on to the line manager; Performing check-in and check-out; Taking bookings and ensuring special requests are met (extra beds etc.); Informing other departments of everything needed by the Front Office and dealing with their requests directly or coordinates actions to be implemented in response; Performing and monitoring book-keeping and payments for services; Performing night audit, completing before night audit and after night audit checking, correcting mistakes; Taking responsibility for any other accounting or administrative tasks which may be assigned.