Customer Service Manager Key responsibilities: selling travel products and tour packages; liaising with travel partners, including airlines and hotels, to manage bookings and schedules; dealing with customer enquiries and aiming to meet their expectations; taking part in setting up and conducting excursion and event programmes for guests from RF, Israel and Germany.

Personal Assistant to the CEO of the company Key responsibilities: Working with the CEO to coordinate and supervise daily operations; Undertake staffing responsibilities (hiring, training, evaluating etc.); Assist in budgeting and monitoring expenses; Maintain scheduling of events and represent the company when needed; Create reports and submit them to the director or other executives; Fulfill duties as assigned by the director;

Front office manager assistant Key responsibilities: Monitoring trends in reservations, customer concerns, etc; Evaluating the performance of front office staff; Overseeing staff levels and schedules; Communicating with management regarding employee and customer service issues; Develops high quality relationships with guests throughout their stay; Supervises the management of debtors, group and individual guest invoicing and cash operations; Prepare monthly and daily revenue reports; Have a good knowledge of all systems and standard operating procedures of front office;

Administrator Key responsibilities: Welcoming customers (in person, by telephone, email) during their stay. Informing them about how the residence works and tourist activities in the neighborhood. Answering customers` questions and dealing with their guests and/or passing them on to the line manager; Performing check-in and check-out; Taking bookings and ensuring special requests are met (extra beds etc.); Informing other departments of everything needed by the Front Office and dealing with their requests directly or coordinates actions to be implemented in response; Performing and monitoring book-keeping and payments for services; Performing night audit, completing before night audit and after night audit checking, correcting mistakes; Taking responsibility for any other accounting or administrative tasks which may be assigned.

Waitress Was employed in F&B service as waitress. Key responsibilities: Provided efficient and trouble free service; Worked to meet requirements of the guest on time; Was responsible for hospitable communication with the guests to make them permanent clients